Every print is made to order and shipped free, anywhere in the world, tracked from the studio door to yours.
Transit time starts the day the parcel is collected, not the day you order. Add the 5 to 8 business day production window to everything below.
Large framed work over 70cm on the long edge ships freight in some regions and can add 3 to 4 days. Digital editions are not shipped at all. They appear in your account within moments of payment.
Orders ship from Portugal under DDU terms, which means duty is unpaid at the point of dispatch. Inside the European Union nothing further is owed. Outside it, your local authority may charge import duty, VAT, or a small handling fee before release, and that charge is the collector's responsibility. The courier will contact you directly if anything is due.
United States orders under $800 clear under the de minimis threshold and almost never attract a charge. United Kingdom orders attract VAT at 20 percent of the declared value. Every parcel is declared honestly at its full sale price. We cannot mark work as a gift or understate its value, so please do not ask.
Glass breaks occasionally, and when it does we replace the work rather than argue about it. Photograph the damage within 48 hours of delivery, including the outer box, the inner box, and the piece itself, then email the images to care@sadecollections.com with your order number. Keep all of the packaging until the claim closes, because the courier can ask to inspect it.
A replacement goes into production the same day the claim is approved, at no cost, with no return of the damaged piece required. You do not pay for shipping either way. If the same edition has sold out in the meantime, you can choose any other work at the same size or take a full refund.
You have 30 days from delivery to return any framed or unframed print for a full refund of what you paid. The work needs to come back unhung, in its original packaging, in the condition it arrived. Email care@sadecollections.com and we will send a prepaid courier label along with a collection window, so returns cost you nothing.
Refunds are issued to the original payment method within 5 business days of the parcel reaching the studio. Commissioned work, custom sizes, and prints made in a moulding we do not stock are final sale and cannot be returned, because they cannot be resold to anyone else.
A free monthly print claimed through the Inner Circle can be exchanged for a different work within 30 days, but it has no cash value and cannot be refunded to your card. Membership itself is cancellable at any time from your account, effective at the end of the billing month.
Digital editions are not shipped and are not files. They appear in your account the moment payment lands, ready to open on any device, and they stay there. Because a digital edition is delivered instantly into your account, the sale is final once it has been opened. If you bought one by mistake and have not opened it, tell us within 24 hours and we will refund it in full.
Write to care@sadecollections.com. The studio answers within one business day, Monday to Friday, Lisbon time. If you want a piece to arrive by a particular date, say so when you order and we will tell you honestly whether it can be done.